We are pleased to offer a return policy on items in their original packaging & brand new condition. You must begin your request within 7 days.
Note: open box items are only eligible for exchange or store credit. No refunds will be offered.
To qualify for a return:
Items must be unworn, undamaged, in re-sellable condition. It must include all original packaging. Any items missing will be deducted from your return. We reserve the right to refuse returns that do not meet this criteria.
For international returns outside of the contiguous USA and Canada, please indicate on package “RETURN, NO DUTIES” or your package will be returned to you. On your invoice, please indicate “RETURN” as to reason of export.
We unfortunately cannot take responsibility for duties and customs. If you elect to return your product and you are based outside of the United States and Canada, we will not be responsible for any duties/customs that you have paid. Free returns and exchanges are only offered within the US and Canada.
If you are an international customer, please note that international shipping costs are non-refundable and will not be covered by us.
If you return an international purchase, you will be refunded the total amount of your purchase less the initial shipping cost. International shipping cost is non-refundable.
If your merchandise is returned to us due to a failure to pay customs or duties, you will be charged the cost of shipping and refunded the remaining amount.
Exchange requests must be made within 7 days of receiving your product. Requests after this point will be denied. We offer free exchanges in the contiguous US and Canada, unless otherwise noted on certain products.
Shipping for Exchanges or Returns is free of charge within the contiguous United States and Canada for one return or exchange per order.
If a second exchange or return is requested, the cost of the second shipping will be covered by the customer.
HOW DO I MAKE AN EXCHANGE / RETURN?
Email: firstname.lastname@example.org to get started on your exchange / return
All products must be shipped back in brand new condition with labels on in the original packaging and the packaging must not be defaced in any way or a refund will not be issued. The returned items will be inspected to see if they qualify.
Damaged merchandise or products with labels removed will not be refunded and you will be invoiced the appropriate amount to cover the cost of shipping the shoes back to you.
We will not be responsible for returns lost in transit.
HOW WILL I RECEIVE MY REFUND / STORE CREDIT / EXCHANGE?
A full refund, store credit, or exchange will be issued after we have received, inspected and confirmed that the returned products were not worn and meet our criteria. Please allow up to 1 week once items have been delivered.
Refunds will go back to your original form of payment less $10 which is to cover the return shipping fee.
Store credits will be processed immediately in full amount. You will be notified by email once it’s issued.
Exchanges will be processed immediately upon completed inspection.